Last updated: 8 July 2026
Revivel Life (“we”, “us”, “our”), operated by PT Revivel Life Wellness, provides mobile IV drip and vitamin infusion services to clients across Bali, based in Canggu, Indonesia. This policy explains what personal data we collect, how we use it, who we share it with, and the rights you have. By using this site, booking a treatment, or contacting us, you agree to the practices described here.
Who we are
This website (revivel.life) and our customer messaging, including our WhatsApp Business account, are operated by PT Revivel Life Wellness, the company behind the Revivel Life brand. This privacy policy applies to all of these services and to our WhatsApp Business messaging, which is provided through Meta’s WhatsApp Business Platform.
Registered operating location: Canggu, Bali, Indonesia. For any privacy question you can reach PT Revivel Life Wellness at privacy@revivel.life.
1. Our service
Revivel Life provides mobile intravenous (IV) drip and vitamin infusion services, delivered to your location in Bali by licensed medical professionals. Our services are intended for adults aged 18 or over. Our IV drips support hydration and general wellness and are not a substitute for professional medical advice, diagnosis, or emergency care. If you have a medical emergency, contact local emergency services. Before any treatment, our medical staff review the health information you provide to help confirm that a session is appropriate for you.
2. Information we collect
- Identity and contact: your name, email address, and phone number.
- Booking and delivery: the address where you would like your treatment, your appointment details, and your booking history.
- Health information: relevant health details you share so we can deliver your treatment safely, such as allergies, current medications, existing conditions, pregnancy, and the symptoms or goals you tell us about. You choose what to share, but some information is necessary for us to treat you safely.
- Payments: payments are processed by third-party providers (including local payment gateways and, where offered, cryptocurrency settlement). We do not store full card or wallet credentials on our servers.
- Communications: the content of messages you send us via WhatsApp, the contact form, or email, including your WhatsApp number.
- Technical: essential cookies for the website, your booking session, and the age gate. We do not use advertising or third-party tracking cookies.
3. How we use your information
We use your personal data to:
- schedule, confirm, and deliver your IV drip appointments;
- assess whether a treatment is suitable and safe for you;
- provide customer support, including over WhatsApp;
- manage your bookings and any follow-up care;
- prevent fraud and keep the service secure;
- meet our legal, medical-record, tax, and accounting obligations; and
- improve our services.
4. Legal bases
Where the law requires a legal basis, for example for clients in the EU/EEA under the GDPR, or under Indonesia’s Personal Data Protection Law (UU No. 27 of 2022), we rely on: performance of a contract (to provide your treatment), your consent (including your explicit consent to process health information, and for optional communications), our legitimate interests (to secure and improve the service), and compliance with our legal obligations.
5. Sharing your information
We share personal data only as needed, with:
- the licensed nurses and medical practitioners who administer your treatment;
- payment providers, to process your payment;
- WhatsApp / Meta, when you choose to contact us on WhatsApp (handled subject to Meta’s terms);
- our hosting and IT providers, who help us operate the service.
We do not sell your personal data.
6. International transfers
We operate from Indonesia. Where your data is transferred across borders, for example if you contact us from abroad, we take reasonable steps to protect it consistent with applicable law.
7. Data retention
We keep personal data, including health and treatment records, for as long as needed to provide the service and to meet legal, medical-record, tax, accounting, and dispute-resolution requirements. We delete or anonymise data when it is no longer required.
8. Your rights
Subject to applicable law, you may request to:
- access the personal data we hold about you;
- correct inaccurate data, or ask us to delete it;
- object to or restrict certain processing, and withdraw consent;
- obtain a copy of your data.
To make a request, please contact us at privacy@revivel.life or through our contact page.
9. Security
We use technical and organisational measures to protect your data, including the health information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your information.
10. Children
The site and our services are not directed to anyone under 18, and we do not knowingly collect the personal data of minors.
11. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.
12. Contact us
For any privacy question or request, email privacy@revivel.life, use our contact page, or message us on WhatsApp. PT Revivel Life Wellness (Revivel Life), Canggu, Bali, Indonesia.